Visitor Information / Terms & Conditions
By placing a booking with us (the property owner / his/her representative) you (the lead guest) and your booking party (guests) are entering a binding contract and agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.
1. Your Booking and Payment
1.1 To place a booking with us (either through Canopy and Stars or directly with West Moss-side Farm) the lead guest must be at least 18 years of age. The maximum number of staying guests per yurt is 4 adults or 5 to include an additional child. The yurt is let for holiday purposes only. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express and written permission.
1.2 We will confirm your reservation when we (Canopy and Stars or West Moss-side Farm) receive your 25% deposit or full payment (if less than 10 weeks to your holiday). You have 5 days to make deposit payments which must be ‘cleared funds’ before a booking can be confirmed. If money is not received in this time we reserve the right to offer the holiday other enquirers. Deposits are only refundable under the conditions set-out below. All charges are VAT inclusive.
1.3 Payments can be made online / over the phone using debit / credit card to Canopy and Stars. At present payment direct to West Moss-side can be made by digital bank transfer, cheque or cash only. Any charges raised against us by our banks for handling dishonoured cheque’s, bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.
2. Changes to your booking/cancellations We recommend that guests take out their own travel insurance to cover this eventuality.
2.1 Changes by you: It is essential that you let us know immediately if you need to cancel your booking. Please telephone us and confirm in writing/email. If you cancel more than 4 weeks before your arrival date you will lose your 25% deposit payment. We will refund any other payments made by you.
If you cancel less than 4 weeks before your arrival date you will lose your full payment. We will attempt to re-let your holiday. If we are able to re-let for the whole period originally booked we will refund the balance of payments, less a £20 administration fee. If we are unable to re-sell your holiday – we will not return any monies paid.
2.2. Cancellation or Changes by us – Once we have issued you with a confirmation we will do our very best not to make any changes to your booking or to cancel it. Sometimes though changes do occur before and after bookings have been confirmed, and very occasionally confirmed bookings may have to be cancelled because of, for example major weather events or government Covid-19 regulations. We promise to do all we can to avoid changes and cancellations but must reserve the right to do so. We will return your full amount paid. In these rare circumstances please be aware that we cannot be held liable for forces beyond our control and that our liability to you is limited to the refund of any payment already made.
2.3 We cannot accept responsibility or be responsible for compensation in a situation that cannot be avoided, foreseen or is in any way out of our control. The event may include any kind of destruction or damage through fire, flood, explosion, storm, weather damage, break in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, adverse weather, war or threat, actual or threatened terrorist activity, epidemic and any similar situation beyond the owners’ control.
3. Check – in and Check – out
Check-in after 3.00pm on day of arrival – please let us know your expected time of arrival.
Check-out by 10:00am on day of departure. Late departure will result in additional charges.
4. Your Safety and the Wildlife at West Moss-side
4.1 West Moss-side is a working farm with rare breed Shetland Cattle. For health and safety reasons we ask that you don’t approach the cattle. There will be calves born in the months of May- July. Please keep an eye out for tractors and heavy machinery which could be working in the area. Parents/guardians are responsible for ensuring their children explore safely. There are stock fences with barbed wire, occasional electric fences are used and there is a burn, trees etc – in fact everything you might expect to find in the countryside.
4.2 The farm and yurts are accessed by a one mile farm track/lane. Whilst a 4×4 is not required please be aware that it is not a tarmac surface so we ask that you drive slowly and carefully. We cannot be held responsible for any damage to vehicles.
4.3 The yurts are solely off grid so please take care to switch lights off and power outlets when you are not using them to conserve battery power.
4.4 We want you to enjoy views of our magnificent wildlife but please be do not disturb nesting sites.
4.5 We will do our best to accommodate you and welcome those who have special needs, but will let you know if we are not able to meet your needs. If you have a disability that may affect your holiday please tell us before you confirm your booking. Stuc a’Chroin yurt is fully accessible but Ben Ledi and Ben Lomond are much less so. There is one fully accessible shower room and kitchen. We are able to offer access for wheelchair users to Stuc a’Chroin yurt which is closest to the yard and the accessible facilities but please be aware that the yard is compacted gravel.
4.6 Each yurt has a barbeque on the decking and hardwood local charcoal is available to purchase. Guests are expressly forbidden from having a camp fire or using disposable or portable barbecues anywhere on site,
5. WiFi & Appropriate Usage Policy
Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited.
6. Damages & Lost Property
6.1 You agree to look after the yurt. This means you must keep all furniture, fittings and effects, (inside or outside) in the same state of repair and condition as at the start of the holiday, and leave it clean and tidy. If you break these conditions which includes breakages, spillages, stains, damage to furniture or fixtures and fittings. we can make an additional cleaning charge and/or make a claim against you for repair or loss as a result of damage caused. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs.
6.2 You are expected to show due consideration for other people, including other guests, local residents and our staff. If you abuse the property or display dangerous or offensive behaviour towards the owners or other third party, we can refuse to allow you possession of the property or ask you to leave before the end of the holiday. If this happens we will treat your holiday as having been cancelled by you and you will not be entitled to any refund.
6.3 You must allow us access to the property at any reasonable time during your holiday. If you have special requests or needs you are responsible for telling us at the time of booking.
6.4 Please note that there are no keys to the yurt doors. The owners shall not be liable for any loss or damage to visitor’s property, however caused. If you have a need for things to be locked away we would recommend your car.
6.5 Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We will offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.
6.6 Any excessive noise or offensive, aggressive and illegal behaviour will not be tolerated and members or the party may be asked to leave the site.
We will not tolerate behaviour that impacts on the safety or enjoyment of others, or the environment here.
7.1 Smoking of any tobacco products including, but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco, is only allowed on the deck area, and cigarette butts must be disposed of safely and is in accordance with the Health Act 2006. Any evidence of smoking in the pods themselves will result in an immediate additional charge of a minimum £150.00.
7.2 West Moss-side has zero tolerance to drugs. Any evidence of drug taking in any part of the site will result in an immediate requirement for guests to leave the property.
8. Pets & Service Dogs
Well behaved pets that are supervised at all times are welcome in Ben Lomond yurt. There is a charge of £30.00 per dog. Dogs must be kept on a lead on the farm and should be well supervised in and around the yurt. There is a no-shoes policy in the yurts – so a dog towel is provided for their four feet! Pets must not be allowed on the furniture or beds. There is a dog blanket and bowls provided plus treats. Please contact us if you would like to bring more than one pet. At no time are pets to be left unattended in the yurt. Fouling on site and any other mess made must be cleared up. There are poo-bags provided. Owners are liable for any damage caused.
9.1On-site parking is provided and guests accept that they park their vehicles at their own risk.
9.2 Wheel barrows are provided to aid transporting yo9ur bags to the yurt along the walkways.
It makes us happy if you enjoy your holiday. If you have any problems, please let us know so we can try and sort them out while you are here. If you have any complaints at all, please get in touch with us directly so that we can attempt to resolve the issue as soon as possible.
11. Your personal details and privacy
These records are kept in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation).